A Canadian lady missed a “journey of a lifetime” Galapagos cruise after being bumped from a flight.
Vicki Russell told the CBC that Air Canada bumped her from the 1 April Toronto-to-Miami flight that she had booked two months upfront.
Because of this she missed her connecting flight to satisfy the cruise ship.
Ms Russell has since acquired C$800 (US$592/£463) compensation for the C$10,000 cruise.
She says every part went in accordance with plan till an agent advised her about two hours after she had checked in and acquired her boarding move that the flight was overbooked and he or she didn’t have a legitimate ticket.
Regardless of displaying her journey paperwork and getting the tour firm to electronic mail her journey receipt to show her ticket was legitimate, the flight left with out her.
“It was extraordinarily upsetting,” Ms Russell advised the CBC. “The lady couldn’t have been extra impolite, hostile. In all my years of travelling, I’ve by no means had a journey particular person deal with me so badly.”
She was despatched to Air Canada customer support on the airport to discover a new flight to Miami. By the point she was seen by an agent, no flights have been out there that might enable her to make the connection. She additionally needed to wait to get again her checked baggage.
She filed a criticism for lacking her “dream trip” with Air Canada the subsequent day.
The Nationwide Geographic cruise, organised by Lindblad Expeditions, excursions the well-known Pacific Ocean archipelago’s diverse islands and habitats.
A spokeswoman for Lindblad Expeditions stated on Friday they’ve been involved with Ms Russell all through the state of affairs and have rebooked her expedition at no cost, together with airfare from Miami to Galapagos.
Air Canada confirmed to CBC that the flight had been overbooked however stated airline workers labored onerous to seek out Ms Russell an alternate flight.
The airline didn’t reply to a request for remark from BBC.
Ms Russell says she desires an apology from the provider.
The follow of airways bumping passengers from flights has been beneath scrutiny for the reason that footage of United Airlines passenger David Dao being forcibly faraway from a flight made headlines worldwide.
Following that incident, Canada’s federal authorities reiterated its pledge to desk a passenger rights legislation this spring.
It’s anticipated to incorporate compensation guidelines for these denied boarding as a result of components inside the provider’s management.
The Canadian Transportation Company receives a median of about 50 complaints a yr from passengers saying they have been denied boarding.